In an Articulate 360 Teams account, there are four types of users. The focus is on Creators, as they are responsible for creating the actual content. In addition, there are different administrator roles for management purposes.
Creator (formerly “User / Seat”)
Creators are holders of a Creator role.
They have access to the Articulate 360 apps such as Storyline 360 and Rise 360.
Creators create e-learning courses and collaborate on projects.
Creators can only be members of one team.
Account Owner
The Account Owner is the person who purchased the subscription and is responsible for billing management.
The Account Owner can manage all users, groups, and administrators for the entire team.
The Account Owner does not necessarily occupy a Creator role in the subscription.
If the Account Owner wants to create e-learning courses, a Creator role must be assigned in order to use the Articulate 360 applications.
The Account Owner can be responsible for multiple subscriptions.
(However, they can only be a user in one team.)
Account Admin
Account Admins manage all users, groups, and administrators for the entire team.
Admins do not automatically occupy a Creator role in the subscription, so the number of admins is not limited.
If admins need to create e-learning courses, a Creator role must be assigned to them so they can use the Articulate 360 applications.
They can be an admin for multiple teams.
(However, they can only be a user in one team.)
Group Admin
Group Admins manage the users in the groups they are responsible for.
They cannot see or manage other groups or admins in the account management console.
Group Admins do not automatically occupy a Creator role in the subscription, so you can have as many admins as you like.
If admins need to create e-learning courses, a Creator role must be assigned to them so they can use the Articulate 360 applications.
They can be an admin for multiple teams.
(However, they can only be a user in one team.)
Transfer of Account Ownership
Articulate 360 Teams subscriptions can have multiple admins, but only one Account Owner.
The Account Owner is the only person who has access to billing management.
You cannot transfer the account to another person yourself via the Account Management Console, but we can arrange this for you if needed.
Please contact us with authorization from the current Account Owner and the following details of the new Account Owner, and we will take care of it for you:
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Name
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Email address
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Phone number
Further details can be found here: https://www.articulatesupport.com/article/Articulate-360-Teams-User-Roles
