What should I do when an employee leaves my team?

If a team member is replaced or leaves the team, the administrator can decide what should happen to the user’s content.
Depending on the situation, three options are available to correctly manage the user change and the content transfer:

Option 1: Free seat available in the subscription

If there is a free seat available in your Articulate 360 subscription, you can simply assign it to a new licence holder.

Procedure:

1. Add the new user in your Articulate 360 admin area.

2. Then remove the previous user via Manage Team → Remove from Articulate 360.

3. When removing the user, select the option to transfer the content to the new user.

4. Enable the option “Include personal content” to transfer all personal and shared content of the previous user.

The new user will automatically gain access to all content from the previous licence holder.

Option 2: No free seat available in the subscription

If no free seat is available in your subscription, you can still transfer the content by temporarily adding the new user as a group administrator.

Procedure:

1. Invite the person who should take over the content to your team as a group administrator.

2. If you are not yet assigned to a group, create a new group and add both the existing content creator and the new group administrator.

3. Ask the new group administrator (if not already done) to create an Articulate account.
   The group administrator can use the invitation or confirmation email sent by Articulate for this purpose.

4. Ask the group administrator to remove the previous user via Manage Team → Remove from Articulate 360.

5. During the removal process, the group administrator can choose to transfer the content to themselves.

6. Select “Include personal content” to transfer all content – both personal and shared.

Once the process is complete, the group administrator will also be a content creator and will own all transferred content.

Note:
After the transfer has been completed successfully, the temporary group and the group administrator rights can be removed again.

Option 3: User changes subscription and wants to take their content with them

If a user moves to another subscription and wants to keep their content, a manual process is required following a change introduced by Articulate.

Procedure:

1. The previous main administrator of the old subscription and the main administrator of the new subscription must contact Articulate Support (support@articulate.com).

2. Both administrators must confirm that the content transfer is approved.

3. Once approved by Articulate, the content will be transferred to the new subscription.

Important:
Simply logging in with the same email address in the new subscription is no longer sufficient to automatically transfer content.