How do I resolve display issues with Storyline projects in different browsers or on mobile devices?

Sometimes issues occur when displaying Storyline courses, such as videos not playing or navigation elements not responding. Here are some troubleshooting steps.

Possible solutions:

1. Check browser compatibility:
   Make sure the browser you are using is up to date and supports HTML5.
2. Clear the browser cache:
   Old cache data can affect how content is displayed. Clear the cache and reload the page.
3. Mobile devices:
   Some mobile browsers permanently display the URL bar, which can reduce the visible area. You can find more information in the Articulate Community: Browser URL bar taking up screen when viewing course on mobile.
4. Check publishing settings:
   Ensure that you selected the correct settings for the target platform, for example “HTML5 only” for mobile devices.

Tip:
Test your course in different browsers and on different devices to make sure it displays correctly everywhere.